New Delhi: The power ministry has ready draft rules offering for rights of electricity consumers for the primary time, an official assertion mentio
The target is to offer shoppers higher companies and amenities, it mentioned including that electrical energy shoppers are an important stakeholders within the energy sector and the sector exists due to them.
Having supplied entry to electrical energy to all residents, it’s now vital to deal with shopper satisfaction and for this, it’s crucial to determine the important thing companies, prescribe minimal service ranges and requirements with respect to those companies and acknowledge them as rights of shoppers, it famous.
The draft guidelines suggest a Client Grievance Redressal Discussion board with 2-Three representatives of shoppers at numerous ranges ranging from sub-division, the assertion mentioned. The draft additionally pertains to well timed and simplified process for connection. An individual would require solely two paperwork for connection as much as a load of 10 kw, and no estimation of demand costs for load as much as 150 kw to expedite giving connection. It additionally fixes the time interval for offering connection.
The time interval won’t exceed 7 days in metro cities, 15 days in different municipal areas and 30 days in rural areas, to offer new connections and modify present connections. As per the draft, SERCs (State Electricity Regulatory Commission) will repair the typical quantity and period of outages per shopper per yr for DISCOMs. For making funds, there may be an choice to pay payments in money, cheque, debit playing cards, web banking and so on however payments of Rs 1000 or extra could be paid on-line.
One other characteristic of the draft guidelines is a 24×7 toll free name centre, web-based and cellular purposes for widespread companies like new connection, disconnection, reconnection, shifting of connection, change in identify and particulars, load change, substitute of meter, no provide, and so on with amenities for SMS/electronic mail alerts, on-line standing monitoring and auto escalation. “Draft Guidelines have been circulated by the Ministry of Power on September 9, 2020 for in search of feedback/views/options of shoppers as much as 30th September 2020. They shall be finalized after taking into consideration all of the options acquired and issued,” the ministry mentioned.